Same Day and Prebookable telephone consultations and face-to-face appointments are available at the surgery with a wide range of healthcare clinicians including GPs, Advanced Nurse/Clinical Practitioners, Practice Nurses, Healthcare Assistants and Phlebotomists.

Appointments are also available with Mental Health Nurses, First Contact Physiotherapists, Practice Pharmacists, etc. Patients may also be directed to other available services.

All appointment requests are Care Navigated by the practice receptionists who are trained Care Navigators. For more information regarding this please click here. 

You can arrange an appointment with the practice by the following methods:

• Online system via the link at the top of this page
• Telephone:
  • Gladstone House Surgery - 01429 297290
• Visiting the surgery and speaking with a receptionist
• using your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

These are solely at the GP/ Advanced Nurse Practitioner discretion.

Please can we ask that any routine home visit requests are submitted to the practice before 11am. The practice cannot guarantee attendance to any routine home visit requests received after 11am and the visit may therefore be deferred until the following day.

When requesting a home visit please give the receptionists as much information as possible regarding the reasons for the request and ensure contact details are correct. 

The clinician will usually talk directly to the patient when a home visit is requested. 

Please do not request a home visit unless the patient is houseboune or genuinely too ill to attend surgery.

Your Responsibilities Are:

• To be in when the practitioner calls
• To ensure requests for home visits are made as early as possible
• To accept the clinicians's advice if a home visit is not considered necessary

Late evening and weekend appointments are available for patient's who may find it difficult to attend during core opening hours.

Hartlepool & Stockton Health run a 7 day Enhanced Access Services, enabling patients to access a wide range of appointments on evenings and weekends, including:

Asthma reviews
Doppler assessments
Ear Irrigation
Family planning (No coils/ implanon)
First Contact Physiotherapists (over 18 only)
GPs
Menopause Clinic
NHS Health Checks
Nurse Practitioners
Phlebotomy (over 16 years)
Smear Clinic
Treatment Room Services (Wound swabs, dressings, suture/staple removal, injections, b12, etc.).

The service runs from Chadwick Practice, One Life Hartlepool.

Appointments are available:
Monday - Friday 18:30 - 21:00
Saturday 9:00 - 17:00
Sunday 9:00 - 13:00

Further information is available here: https://www.hartlepoolandstocktonhealth.co.uk/7-day.html

Appointments with this service can be booked by contacting the surgery or 111 (when the surgery is closed).

If you cannot attend a booked appointment please let us know as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – via the link at the top of this page
• Telephone the surgery
  
  • Gladstone House Surgery - 01429 297290
• using the link in your appointment reminder text message