Please click the link for further information.  HASH Extended Access

Appointments with this service can be booked by contacting your usual GP Practice or contacting 111. 

Out of Hours / Urgent Care Services 

Walk-in and minor injuries services are provided in the Integrated Urgent Care Centres at the University Hospital of Hartlepool and University Hospital of North Tees.

The 24/7, GP-led facility will be provided as an alliance by North Tees and Hartlepool NHS Foundation Trust, Hartlepool and Stockton Health (the local GP Federation) and North East Ambulance Service NHS Foundation Trust, from the University Hospital of North Tees and the University Hospital of Hartlepool.

It will include out of hours services, where patients can see a GP or urgent care practitioner for urgent care needs or minor injuries.

If you are unwell and need to use the service we advise that you book an appointment first by phoning 111. If you have a minor injury, you should walk into the service.

Patients will continue to access their own GP practice as they do now. However, when local practices are closed you should call 111 for an appointment with the urgent care service.

For your information, this new Integrated Urgent Care Service leaflet has been produced by the organisations providing the NHS 111 service and urgent care centres.

If you are unsure if you need to see your normal GP (doctor) or attend an urgent care centre then NHS 111 will advise you.

Nurse consultations are by appointments at our surgery. The receptionist will give you details of clinic times and available appointments. There may be times when you are offered an appointment with a nurse rather than a doctor.

The nurses also monitor certain chronic illnesses such as diabetes, asthma and coronary heart disease, rather than you seeing a doctor at each visit to the surgery. You would be able to see the nurse practitioner for minor ailments.

We would normally except that patients are seen within 30minute of an appointment, and we will always try to keep you informed if we are running late so that you can re-book your appointment if necessary.

Your responsibilities are:

• To observe the “one patient, one appointment” rule and not to ask for other family members
  to be treated at the same time.
• To attend punctually for appointments and cancel if unable to attend.

We have arrangements for patients to speak to GP’s and nurses during the working day at the end of am and pm clinics.

From time to time, it may be necessary to refer patients to a consultant for further care. We will do our utmost to ensure referral letters are sent promptly from the practice.

Your responsibilities to us are:

• To ensure that you keep the practice informed of any change of address, contact number or
  name so that hospital mail will reach you at the correct address.
• To recognise that there may be some delay before you receive an appointment, which is
  usually outside our control.
• To recognise that the decision to make such a referral is taken by the doctor.

The Practice uses interpreter services, for which we, need be given at least a week’s notice. The service is free of charge to the patients.

The practice can obtain an interpreter by contacting Everyday Language Solutions and Interpretation service based at Middlesbrough council.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

These are for emergencies only and are solely at the doctor’s discretion. The Practice operates a nurse triage system for home visits. If a home visit is necessary the doctor on call for the practice will visit you.

Your responsibilities are:

• Not to request a home visit unless the patient is too ill to come to the surgery.
• To ensure that request for home visits are made before 10am.
• Not to mislead the receptionist by making non-urgent matters seem like an emergency.
• To recognise that the doctor may choose to give advice or if appropriate organise hospital
  admission rather than make a visit.
• To be at home when a visit has been arranged.

If you are unable to keep your appointment you must contact the surgery at least one hour before to cancel it so that someone else can use the time. If you fail to do this it will be registered that you did not attend (DNA).

Since we monitor attendance of appointments we would write to you if you fail to keep your appointment. Wasted appointments make other patients wait longer.

After three DNA appointments in a six months period we will write to you informing you to find another GP practice to register with.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Hartlepool and Stockton Health are offering 7-day access to GPs, Nurses, Healthcare Assistants and Physiotherapists at the following locations. 

• Chadwick Practice, Hartlepool
• Tennent Street Medical Centre,  Stockton
• Woodbridge Practice, Ingleby Barwick

Appointments are available from 18:30 to 20:00 Monday to Friday, 10:00 to 17:00 on Saturdays and 11:00 to 16:00 on Sundays. 

Please contact your usual GP practice to book an appointment.

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.